Winning with Outsourcing -

Hiring in Africa: How Virtual Assistants Skills Benefit Multinationals

January 12, 2024


Engaging a Virtual Assistant via outsourcing simplifies business operations and helps organisations focus on core tasks.

This article explores the fundamental virtual assistant skills that an exceptional talent should have to ensure global businesses succeed.

Virtual assistants remain in high global demand as businesses continue to embrace the digital age.

Their roles extend beyond scheduling appointments and making phone calls to encompass specialized services.

Services such as customer service, graphic design, blog writing, bookkeeping, social media management, and marketing.

As businesses seek the flexibility to contract services tailored to their needs, outsourcing virtual assistants to Africa emerges as a strategic move.

This strategy helps companies cut expenses by reducing costs and giving them access to a worldwide talent pool.

This global shift towards digital-based operations, accelerated by the COVID-19 pandemic, has redefined how businesses function.

Amid this "new normal," virtual assistants have emerged as invaluable assets,

Aiding executives, business owners, and professionals in maintaining efficiency in business operations.

What Task Can a Virtual Assistant Handle?

A virtual assistant is a talent who works remotely to offer various services to global businesses. Virtual assistant services have been increasingly in demand over the years.

The role is appealing to many individuals due to the following perks:

  • Flexible hours. 
  • Remote working opportunities. 
  • Competitive pay rates. 
  • Increased family time, etc. 
  • Urge the creation of work coverage plans and handover document

Virtual Assistants empower businesses to maintain flexibility by delivering specialized administrative services without the necessity of an in-person office assistant.

This remote model provides essential support, catering to diverse customer needs while ensuring efficiency – streamlining how companies allocate their time and resources.

Whether creating blog posts or inputting data into a database, Virtual Assistants offer indispensable assistance to businesses of varying scales.

  • Responding to emails and phone calls, 
  • Scheduling meetings
  • Booking travel and accommodations
  • Managing a contact list
  • Preparing customer spreadsheets and maintaining online records
  • Organizing managers’ calendars
  • Conducting market research
  • Creating presentations as assigned
  • Addressing employees’ administrative queries
  • Providing customer service as the first point of contact.

Why Should Companies Hire a Virtual Assistant from Africa?

Many businesses are looking to align themselves with the latest trends and take advantage of the fastest-growing economies in the world.

Of course, this often means they'll need to outsource some non-core tasks elsewhere.

In many cases, Africa is an ideal destination for outsourcing business due to its rich talent pool, overlapping time-one, multiple language efficiency and affordable prices.

Africa has a large pool of talents with virtual assistant skills looking to work for international firms.

This feature makes the region ideal for virtual assistant's services many businesses need.

The workforce in Africa consists of educated people with the ability and potential to perform these remote tasks.

Global companies find it wise to use Africa pool of talents as they are affordable and provide them with the best work at a lower rate.

5 Benefits of Hiring Virtual Assistants from Africa

Cost Efficiency

Virtual employees have no additional overhead costs, such as office space or hardware.

Traditional employees' overheads can contribute up to 30% of their actual salary, making virtual assistants from Africa a more cost-effective choice.

Enhanced Efficiency and Productivity

Outsourcing tasks to virtual employees allow organizations to focus on crucial aspects of their business, ultimately boosting efficiency and productivity.

Virtual employees, already skilled in their respective fields, eliminate the need for additional investments in training.

Supplementary Support for Team

Virtual assistants provide an additional pair of hands for companies’ labor-intensive staff.

When existing employees are overwhelmed, tasks can be delegated to virtual assistants, with payment only for the time utilized.

Cost-Effective Work Hour

VA is compensated solely for the hours worked, offering a flexible and cost-effective alternative to fixed schedules.

Additionally, these hours are typically productive, avoiding payment for unproductive hours that traditional employees may incur.

Freedom from Traditional Employer Responsibilities

With virtual assistants, businesses alleviate specific employer responsibilities such as taxes, vacations, sick leave, holidays, insurance benefits, and training.

This translates to reduced administrative burdens for greater operational flexibility.

10 Virtual Assistants Skills Making Businesses Grow

Time Management

In outsourcing virtual assistants, practical time management skills are crucial. Handling diverse clients and schedules demands proficiency.

Leveraging cloud-based calendars and scheduling tools ensure optimal productivity and minimize the risk of oversights.

Data Organization

Outsourced virtual assistants are vital in managing extensive data as information reigns supreme.

Their ability to organize files in securely labelled, cloud-based storage ensures easy accessibility when required.

This skill for a virtual assistant is crucial for safeguarding sensitive details such as account IDs, passwords, and client information.

Attention to Detail

Virtual assistants act as gatekeepers for crucial communications and documents.

Attention to detail, encompassing factual accuracy and error-free messaging formats, is paramount to prevent potential issues before they reach a wider audience.

Adept at Productivity Tools

One of the qualities of a virtual assistant is adaptability to the latest productivity tools.

Proficiency in platforms within Microsoft, Google, and Apple space allows virtual assistant to integrate with global business processes seamlessly.

Batching Instead of Multitasking

In outsourcing, mastering batching over traditional multitasking is a hallmark skill of virtual assistant.

Seasoned virtual assistants optimize efficiency by grouping similar tasks at designated times, ensuring better focus and enhanced productivity.

Resourcefulness & Reliability

Resourcefulness is a crucial attribute when outsourcing virtual assistants.

The ability to navigate dead-ends and find innovative solutions showcases their reliability.

Independent problem-solving contributes to a seamless workflow for business owners.


For outsourced virtual assistants, effective communication skills are paramount.

Fluency in language, both written and verbal, ensures that crucial instructions are clearly understood, reducing the risk of miscommunication.

Time Flexibility

In outsourcing to Africa, time-zone flexibility becomes a critical factor. Virtual assistants align with work hours irrespective of where the client is located.

This ensures smooth collaboration, minimizing challenges when urgent tasks arise during business hours.

Learning Agility

Embracing the role of a Virtual Assistant opens doors to continuous growth and development.

Success in this field demands agility, flexibility, and unwavering determination – attributes honed with each new challenge encountered daily.

Possessing the willingness to accept feedback constructively and demonstrating enthusiasm for devising innovative approaches to achieve company objectives are indispensable skills in this dynamic role.

English Proficiency

When recruiting Virtual Assistants, proficiency in the English Language is a crucial consideration.

A low-level speaker causes communication barriers that can lead to misunderstandings, adversely affecting the quality of client interactions.

Multinationals prefer hiring virtual assistants who have not only passed an online English mastery test but also demonstrated excellent conversational skills during phone interviews.

This approach guarantees that the business is supported by talents with robust language abilities capable of confidently engaging in diverse formats such as video chat, email, and phone calls.


Outsourcing virtual assistants to Africa is becoming increasingly common, and it is a strategy for businesses aiming to thrive in the digital era.

Leveraging the talents with these virtual assistant skills ensures a seamless collaboration that frees up time for strategic thinking, paving the way for accelerated business growth.

Schedule a consultation today and embrace the power of outsourcing to Africa, unlocking unparalleled success for your global business.

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