5 Reasons for Outsourcing Back Office Services to Africa
October 13, 2023
Table of Contents
Outsourcing your back-office services to Africa is your best bet if you want to improve your business because of the low costs but high quality of service.
This article digs into what a back-office service is about, the roles classified as back-office, its importance and benefits.
Many businesses are looking to align themselves with the latest trends and take advantage of the fastest-growing economies in the world. Of course, this often means they'll need to outsource back-office services elsewhere.
In many cases, Africa is an ideal destination for outsourcing business due to its rich talent pool and affordable prices.
Africa has a large pool of talents looking to pursue entrepreneurial ventures or work for international firms. This feature makes the region ideal for outsourcing back-office services many businesses need.
The workforce in Africa consists of educated people with the ability and potential to perform these back-office services. Back-office outsourcing companies find it wise to use Africa pool of talents as they are affordable and provide them with the best work at a lower rate.
This outsourced back-office service is reliable and cost-effective for businesses as it removes much of the risk involved in doing business.
For most companies, the back office is a significant portion of their overhead. While these departments are essential in running your business, they are also often tedious and labour-intensive.
What Is Back-office Outsourcing?
The back office is the office staff supporting and implementing the company's operational processes. Back-office work includes virtual assistance, data entry, customer service, record maintenance, transaction processing and more.
Back-office outsourcing is delegating some or all of your tasks to a third-party service provider. This process is sometimes called BPO (Business Process Outsourcing) or ESN (Enterprise Support Network). It is a typical service among organisations of all sizes, from startups to multinationals.
Why Is Outsourcing Back-Office Service Important?
There are many reasons why your company should consider outsourcing back-office operations. The most prominent reason is that it will save cost.
It might make little economic sense for you to do every task yourself. Still, the reality is that by hiring a third party, you are lessening your administrative costs and increasing your productivity.
When considering all your options, hiring a dedicated team of professionals is the best way to run back-office operations.
An outsourced service provider will have a much higher specialisation level than most in-house staff members and can provide more specialised services to help your organisation become efficient and productive.
The value of outsourcing to Africa is not just in economic terms but also in terms of productivity. There are quite a lot of reasons to outsource back-office services. Here are some of them.
Benefits of Outsourcing Back Office Services to Africa
There are many benefits of outsourcing back-office services to Africa. Outsourcing these services can save an organisation time, money, and valuable resources.
The attrition rate of employees in Africa is high, so companies can rest easy knowing that a talented pool of professionals can fill in the gaps and answer the phones.
The cost savings will also allow companies to invest in more essential initiatives like training their people or expanding their business operations in other countries on the continent.
Here are the benefits;
Ways to Get an Outsourcing Partner in Africa
The ways to find a suitable outsourcing partner in Africa are simple.
Finding out if your business is a good fit for African Partners is essential. A good fit is where the company's activities and the partner's skills match well.
For example, if you're an e-commerce company and your partner need to improve at hosting software applications, it will be challenging for you to use that 3rd party outsourcing partner because it will not work out well for both of you in the long term.
The best way to determine if your business is a good fit for African partners is to look at what is currently happening in your African industry. If you see potential demand from African businesses, you're right on target when looking for an outsourcing partner from Africa.
In addition, conduct proper research before choosing an African partner, most notably about the region he's operating from, for example, selecting an outsourcing partner from South Africa when most of your potential customers are in Nigeria or Kenya.
Outsourcing your back-office services to Africa is the best way because it allows companies to focus on their areas of expertise and do what they know best. You can also generate revenue by investing the money that you would have spent on staff in other assets.
It aids faster response to demand and changes, thus saving time and money on created processes and providing guaranteed response time and consistency in services.
Are you interested in outsourcing your back-office services to Africa? Click here to speak to one of our consultants today.