Back-Office Outsourcing: How to Engage Millennials and Address Concerns
November 10, 2023
Table of Contents
The involvement of millennials in back-office support roles within the BPO industry is crucial to the growth and success of global businesses in this era, distinguished by the globalisation of business operations.
This article explores some concerns millennials have about their long-term career growth in these offshoring roles. It also analyses practical strategies businesses can adopt to address these concerns.
Over the past few decades, offshoring company services to foreign nations has increased. Although they offer businesses numerous advantages, such as reduced costs and easier access to talent, it also raises concern for millennials who take up some back-office offshoring roles like customer service, IT, HR, and finance, among other support roles. Engaging millennials in the workplace is crucial for companies that outsource their operations to offshore talent. They have to be aware of and responsive to talent concerns about these roles and the impact on their long-term career aspirations.
Identifying the Millennial Generation
People born between the mid-1980s and the mid-1990s are known as millennials, according to a report of the British Council. They make up a resounding majority of the workforce, with estimates putting them at 75% by 2025
Millennials grew at a time of rapid technological advancement and multiple economic downturns. They are called "digital natives" since they are the first generation to have grown up with the internet.
Their early exposure to technology influenced their expectations in the workplace, communication style, and worldview.
Millennials Workplace Traits
In contrast to their past generations, Millennials' work ethics and personal traits are influenced by their life experiences and issues their families have faced.
Here are some of the characteristics of millennials in the workplace:
Some Back-Office Roles for Millennials in the Workplace
Offshoring back-office roles has become increasingly popular due to a combination of factors, including a skilled and cost-effective workforce, improved telecommunications infrastructure, and cultural affinity with Western clients. Some of the back-office roles are:
Managing Millennials Concerns on Career Progress in Back Office Roles
The apparent shift in the demographics of many businesses' operations in recent years has attracted millennials to make up a significant share of back-office support workers in different industries across the globe. With this development, many millennials need help finding longevity and fulfilment in these back-office outsourcing roles.
Employers in the BPO industry must comprehend and respond to the significant concerns of the millennial workforce if they want to keep this talent for a lengthy period.
Here’s how to engage millennials in the workplace to manage their concerns on some of these remote back-office positions:
Managing millennials' concerns is crucial for BPO companies wanting to retain talent in the long run. By implementing strategies around career growth, skill development, work-life balance, purpose, and financial planning, firms can increase engagement and satisfaction levels for these freelancers in back-office roles.
Though some functions involve repetitive tasks, companies should look for ways to incorporate analytical thinking and process improvements. With proper support, millennials can find meaning and longevity in this gig economy.
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