Build 24/7 Customer Support via Dual-Shift African Rep Hubs

24/7 customer support

24/7 customer support is now a board level expectation, not a nice to have. Customers want quick resolutions, empathetic agents and the comfort that help is always on, which is why 24/7 customer support consistently appears among the top CX demands. Building that capacity in house is expensive. A smarter route is to create dual […]