Customer Support KPIs: How To Measure Offshore Teams In Africa For 24/7 Coverage
Customer support KPIs have become the language of modern service operations. Yet many global companies struggle to translate these metrics across geographies and shifts, especially when they rely on offshore agents in Africa to maintain round-the-clock assistance. Misalignment can erode customer satisfaction, inflate costs, and undermine executive confidence. This guide explains how to design, track, […]
